A ticketing system is the most popular communication medium that hosting providers offer to their customers. It is most often part of the billing account and is the most effective way to resolve an issue that requires some time to examine or that needs to be forwarded to a server administrator. In this way, all replies contributed by either side will be stored in one location in the event that someone else wants to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which suggests that you’ll have to log in and out of at least two accounts in order to execute a specific procedure or to reach the company’s customer support staff. In case you wish to administer a number of domain names and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. On top of that, it could take a significant amount of time for the hosting provider to reply to your ticket request.