A ticketing system is the most popular communication medium that hosting providers offer to their customers. It is most often part of the billing account and is the most effective way to resolve an issue that requires some time to examine or that needs to be forwarded to a server administrator. In this way, all replies contributed by either side will be stored in one location in the event that someone else wants to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which suggests that you’ll have to log in and out of at least two accounts in order to execute a specific procedure or to reach the company’s customer support staff. In case you wish to administer a number of domain names and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. On top of that, it could take a significant amount of time for the hosting provider to reply to your ticket request.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we are using for our Linux shared web hosting isn’t separate from the hosting account. It is an indivisible part of our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any given moment with only several clicks of the mouse, without ever leaving your hosting account. The ticketing system features a quick-search field, which will help you track the status of practically any support ticket that you have sent in the past, if necessary. Plus, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to solve a particular issue before you actually open a ticket. The ticket response time is maximum 1 hour, so you can receive prompt assistance at any particular moment and if our customer service team recommends that you should do something inside your account, you can do it instantly without needing to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s more convenient to manage everything in one single place, which is why we’ve integrated a trouble ticket system into the in-house built Hepsia Control Panel, which is available with every single semi-dedicated server plan. This will allow you to handle the correspondence with our tech support team along with your server, which goes to say that you won’t have to memorize one more sign-on name for a different admin console. You will be able to submit a new ticket or to track down the status of an old one with less than a few clicks whilst you are browsing the files hosted in your account. Additionally, you can search through older tickets using a clever search functionality or take a look at relevant help articles, which include solutions to commonly encountered complications. The inbuilt trouble ticket system is monitored 24/7 with the maximum response time being only 60 minutes, so there’ll always be someone to help you out.