A live chat is a real-time way of communication between a website hosting supplier's support crew and its clients. It is a very efficient method to get some info about the web hosting services or have some issue resolved as you're talking with a live representative. The advantages of using a live chat service instead of calling or opening a trouble ticket are the reduced chance of errors any time you exchange information like usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you are able to do something else while the representative investigates the issue in question. Also, you're able to join a live chat room from any computer that's connected to the web, avoiding the telephone rates that you will need to pay in case you are calling to a different country.
Live Chat Support in Shared Web Hosting
As we consider the fact that a lot of issues are often resolved when you talk to a live person, we offer a live chat service for all our potential and current customers. Our chat is accessible every day and our customer care agents can assist you with a wide range of questions and problems. In case you are not our client yet, you are able to find out more about our shared web hosting packages and the web hosting platform in general so that you can make sure that your web sites will run effectively on our servers. In case you already have an account and you've got some questions or you have any kind of problems with any of our solutions, you will be able to get in touch with us through our live chat and we will supply you with the needed details or assist you to troubleshoot the issue. You'll have to open a trouble ticket for some issues that require longer time or the assistance of a system administrator, but for the majority of common issues you can receive help on the spot.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is available to all of our future and current clients. If you are searching for a new website hosting account, you'll be able to chat in real time to one of our representatives and receive more details about our Linux semi-dedicated packages so as to choose the best plan for your websites. If you already own an account with us, we'll be able to support you in a timely manner with billing, general and first-level techissues. Though sometimes you'll need to open a support ticket as there are things that cannot be resolved through a live chat, we will help you with lots of standard tasks, for example setting up an email account in an email client or redirecting one domain name to another one. In this way, you'll benefit from quick assistance and you will save many hours.