If you ever face a problem with your site and are incapable of coping with it yourself, ask the respective hosting company’s client support staff to assist you to get the website back online. A quick resolution would be best, but lots of hosting companies respond within twenty four hours or even more, all the more so if you are dealing with a reseller. Even if the problem can be resolved with ease, your site may not work correctly or may not be reachable at all for a long time interval, so you may lose prospective customers since it is extremely unlikely that anyone will enthusiastically revisit a site that’s broken. This is why, you have to make certain not only that you can get in touch with your web hosting provider, but also that they can respond and assist you in a well-timed fashion. If a software app update does not go smoothly or you erase something incidentally, for example, the site should be restored speedily so as to avoid lengthened unavailability.
One-Hour Response Guarantee in Shared Web Hosting
Our Linux shared web hosting offer a 1-hour reply guarantee, which means that regardless of what inquiry or problem you might have, we’ll always be there to help you. As it is, it rarely takes more than 30 minutes to get an issue solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our tech support engineers are available 24x7, even on weekends and holidays, which goes to say that you will always get prompt support. We know how valuable time can be, so by the time we respond to your ticket or email, we will have investigated the issue and, in case we haven’t come up with a solution, we will provide you with more details about what you need to do on your end – if the circumstances require this. With our support service, you can be sure that there will be someone to help you out instantaneously, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our tech support team representatives will be at your service all the time and they’ll respond to any support ticket that you submit via your hosting Control Panel within no more than sixty minutes. The response time is guaranteed regardless of whether you have a generic inquiry about your semi-dedicated server or you encounter some predicament and you won’t have to wait even that long for most issues. Regardless of what the nature of the issue is or what time of day or night it is, we’ll be there to help you out, as we are available 24x7x365 to address any technical, billing or general issue. In case you get in touch with us about anything that’s within our capacity, we’ll sort it out before we get back to you, which implies that you will not have to wait for hours or even days while the problem perseveres. In case there is something that you need to do on your end, we’ll give you the necessary information – what possible solutions to try out, what steps to take, etc.