24/7 Customer Support
Read more about what ‘customer support’ signifies in the hosting community and about the several support types.
The customer support that you will receive from your shared web hosting supplier is really important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have some technical trouble with an existing account. Prompt and clear info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from a real hosting supplier and not from some reseller. If you acquire a hosting account through a company that does not own its servers and it can't access them immediately, it's very likely that you will wait for a few days to get a reply to your query, thus your web sites may stay offline for quite some time. In contrast, a company which offers various ways of communication and has a support team that is available at any time will assist you to right away and help you limit or entirely avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Web Hosting
The customer and tech support services for all our shared web hosting
plans are round-the-clock, which means that you can forget all about waiting for several days so as to get assistance. If you are not our client yet, you can phone us, chat with an agent or send an e-mail message. If you currently have an account, you'll be able to open a support ticket in addition to the other three methods of communication. You can pick the most suitable way to contact us based on where you are or the hardware you use. We can easily assist you for almost any hosting-related question that you may have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in this situation the max reply time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to try our support services even before you obtain a semi-dedicated server
account from us since we have phone and online chat support for billing, pre-sales and general questions. Our agents will help you pick the most suitable package or give you info about our servers, to confirm whether the system requirements for your web sites are met. In case you're an existing client, you will also be able to get in touch with us via email or through our ticketing system, that can be accessed via the Hepsia hosting Control Panel. We warrant that every time you use these 2 ways of communication, you'll receive an answer within less than one hour and that’s 24/7, including weekends and public holidays. In case you've employed the web hosting services of other suppliers, even big ones, you can compare the response time since it usually takes a whole day for them to handle a support ticket.
24/7 Customer Support in VPS Web Hosting
When you use our VPS web hosting
, you won't need to wait for more than 1 hour so as to receive help for any problem that you could encounter regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all the support tickets which you open via your billing Control Panel or e-mail messages which you send to our technical support team. We also have local phone numbers in a couple of countries around the world and a live chat service where we will assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the different means of communication, so regardless what your question or issue is, there is always someone to assist you in a timely manner. In case you need assistance with third-party software, that you cannot install or which gives you troubles, you will be able to take full advantage of the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to receive timely support in general, let alone when you run an entire server, that's why each and every dedicated server
that we offer features 24/7 support with 1-hour response time guarantee regardless of the situation. This service is totally free for any problems with the server or the software that was installed from our admins during the setup, which means that you'll be able to get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from the billing section or you can send an e-mail message, and the actual response time for either of these rarely exceeds thirty minutes since we have admins available 24 / 7. If you require general info about our servers or you have any kind of billing question/issue, you may also call one of the local telephone numbers we have on 3 continents or you could take advantage of our live chat service and talk to an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you can add to your server plan from the billing Control Panel.