Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a 60–minute response time warranty for every ticket or e–mail that you send to the tech support staff. We will speedily respond to all general questions and forward right away the issue to our server admins if additional assistance is required. If you take advantage of the Optional Managed Services package, we’ll execute any of the included server management services at a time that has been discussed with you beforehand.
A Premium–Quality Customer Service
Our help desk support team will be online for you 24x7x365 if you require assistance with the Control Panel or with any of the applications that we have preinstalled for your convenience on the server. Furthermore if you require help tackling the regular admin tasks on your dedicated hosting server, you can have a look at our Optional Managed Services package, that includes data backup hard drive storage space, OS updates every week, troubleshooting and software installation procedures, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Section
We have provided the Control Panel with an exhaustive knowledge base, which includes exhaustive explanations of its features and functions. Plus, we have made exhaustive video tutorials that will further teach you how to carry out a certain operation or solve a frequently experienced issue. All the instructional articles and the video tutorials are readily reachable from every Control Panel section through the Videos and Help buttons in the top right corner.