Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Each ticket that you submit to our client assistance team will be answered within less than 1 hour. All popular inquiries will be taken care of instantly. Nevertheless, if the assistance question you have submitted needs assistance from a certified technician, we are going to forward the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Professional Customer Help Service

  • We give you 24x7x365 client support by using a lightning fast ticketing platform integrated into your Control Panel. You may contact us at any time about any of the packages that come pre–configured on the virtual server, this includes the selected Linux OS, the server management panel and our custom designed Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • In the Control Panel that is offered without charge along with your virtual server, you can find an interesting Help section, that includes everything you need to be informed on when controlling your websites and applications. We have incorporated a wide selection of how–to articles and video tutorials that demonstrate the basic website management responsibilities in an easy to read manner.